If you've received credit from BoatBooker, you can use it towards your next booking with us. To use it, you must be logged in to the profile to which credit was applied. 

You can check your credit balance and expiration date by clicking the Credit button on your BoatBooker profile. 

There are two types of credit, Cash Back and Prepaid. Both are applied only to the deposit portion of the booking.

Using your Credit

Cash Back Credit

If you have Cash Back Credit on your BoatBooker account, you'll receive a refund or partial refund of your deposit the next time you book a trip. If you have enough credit, you can use it for more than one booking. 

Please note, the refund will only be processed once a successful trip is completed.

Prepaid Credit

If you have Prepaid Credit, you'll be asked to provide your credit card details when booking your next trip, but your account will only be charged $0.01 or the amount of the deposit minus your credit amount. If you have enough credit, you can use it for more than one booking.

Loyalty Program and Credit

Our platform offers both credits and loyalty program discounts to enhance your experience. While credits serve as virtual currency earned through promotions, applied automatically during checkout to reduce the total amount due, loyalty program discounts are different. These discounts are unlocked two days after the trip date, and reward customers based on their loyalty level. 

These discounts are applied to eligible items during checkout but cannot be combined with any form of credit. When both credits and loyalty discounts are present, our system prioritizes loyalty discounts, with no option for customers to choose credits instead. Understanding this interaction ensures you maximize savings on our platform, seamlessly enjoying the benefits of both features. For further assistance, feel free to contact our customer support team.