Topics and Articles

• Booking Requests

  • How do I download information about my past bookings?
  • How do I send my customer a special offer?
  • How do I know if I received a booking request?
  • How do I respond to a booking request?
  • How much time do I have to respond to a booking request?
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• Change Requests

  • How do I change the trip departure time?
  • Can I change the date of my trip?
  • What do I do if a customer wants to change the type of trip?
  • What do I do if a customer wants to reschedule their trip?
  • How can I change the price of a pending or confirmed trip?
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• Communication with Customers

  • Can I contact customers after their trip?
  • Why was my Instant Message declined?
  • How do I contact the customer?
  • How does Instant Messaging work?
  • What are Saved Responses and how do I use them?
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• Booking Issues

  • What should I do if a trip was booked with an incorrect price or commission?
  • A customer showed up with more people than expected. What do I do?
  • A customer showed up intoxicated. What do I do?
  • Can I deny someone service based on safety reasons?