Topics and Articles

• Methods

  • What Payout Methods are available?
  • Can I choose my payout currency?
  • How do I add a Payout Method?
  • How do I change the payment methods I accept?
  • How do I delete a payout method?
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• Payouts

  • How do I find my payout Information?
  • How do I approve a payout?
  • When will I get my payout?
  • How do I check the status of my Payout?

• Refunds

  • How do I give my customer a refund?
  • How do I reimburse a guest for a problem or missing amenity during their trip?
  • Do I need to give my customer a refund if they complain?

• Online Payments

  • How can I check which bookings were made using Online Payments?
  • What is Online Payments?
  • How do I know if I’m eligible for Online Payments?
  • How do I activate Online Payments?
  • Can I receive bookings using the Online Payment and deposit options?
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• Cancellation Policies

  • Can BoatBooker cancel my upcoming trips?
  • Will changing my cancellation policy affect already-booked trips?
  • What does it mean to enforce or waive my cancellation policy?
  • What is BoatBooker's cancellation policy?

• My Cancellations

  • How do I cancel my trip as a captain?
  • What happens if I need to cancel a reservation?
  • I need to cancel a trip due to bad weather. What do I do?
  • What happens if I need to cancel due to an unavoidable circumstance or an emergency as a captain?
  • How do I cancel if my boat has mechanical issues?
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• Customer Cancellations

  • What happens if my customer cancels?
  • What happens if my customer cancels because of an emergency or unavoidable circumstances?
  • A customer did not show up for their trip. What do I do?