BoatBooker Help Center

How do I list my business?

If you don't have an account In case you have not created the account yet, follow...

What happens once my listing becomes visible on BoatBooker?

Once you publish your listing and it becomes visible on BoatBooker, it will be av...

What should I include in my description?

Along with your photos and trip packages , one of the main attractions of your li...

How does BoatBooker work with me?

If you’re a boat owner who runds water based activities, we will advertise your b...

What is the cost of listing on BoatBooker?

BoatBooker is not a subscription-based platform, and you can create your profile ...

What is the commission?

The commission is a percentage of your trip price that you invest for each succes...

How does ranking work?

Ranking refers to the position of listings on BoatBooker's charter results page f...

How do I report discrimination to BoatBooker?

As per our Rules and Guidelines, BoatBooker is opposed to all forms of discrimina...

What are some safety tips I can follow?

We advise you to always follow your local safety regulations, but there are sever...

What is the realization rate?

The realization rate is the percentage of how many successful bookings you've had...

What is the reliability score?

The reliability score is a record of the bookings you've received from BoatBooker...

How does the Best Price Guarantee apply to my listing?

BoatBooker's Best Price Guarantee is a promise to customers that the prices sho...

How will BoatBooker bring me bookings?

Our goal is to present your business accurately while making it as attractive as ...

How will I know if I get a booking?

As soon as you receive a booking, you will be notified immediately. When a custom...

How many listings do you have in my area?

You can check how many listings are published in your area by searching for your ...

What commission do Boat Owners give in my area?

The commission captains give to BoatBooker is the same as their trip deposit, wh...

I accidentally signed up as a customer. Can I change my profile?

If you accidentally signed up as a customer, you can switch your profile to a cap...

Can I merge two or more accounts?

If you have accidentally created two accounts, it is possible to merge them. Cont...

I am the new owner of a boat listed on BoatBooker. How do I take control?

If you are the new owner of a boat that is already listed on BoatBooker, you'll n...

How do I deactivate my account as a Boat Owner?

To deactivate your BoatBooker account, follow these steps: Go to your Account . S...

What does it mean if my account has been disabled?

BoatBooker may disable your account as stated in our Terms of Service . Your acco...

How do I update my Profile?

Your Profile introduces you to your customers. Here, you’ll see the option to add...

How do I contact support as a captain?

If you are having issues with anything related to your BoatBooker profile or book...

How does BoatBooker communicate with me about my listing?

BoatBooker lets you know about important updates and questions about your listing...

How do I change my default email address?

Please do not create a new account if you want to use a different email address. ...

Can I add multiple phone numbers to my account?

Users currently cannot connect multiple phone numbers to one BoatBooker account. ...

Can I add multiple email addresses?

Users are currently unable to connect multiple email addresses to one BoatBooker ...

Who do I report to if I have a suggestion?

We always love to hear from you, as your feedback helps us fix technical issues, ...

How do I change my preferred language?

If you notice that BoatBooker is appearing in a different language or that you're...

How do I add team members to my listing?

If multiple crew members are helping you run your business, our Team Members feat...

📢 Acerca de la Asistencia desde nuestra aplicación

Hasta ahora has podido contactarnos a través de correo electrónico o llamada tele...

What is a ticket?

A ticket is a notification from BoatBooker. It appears on your dashboard whenever...

How do I manage my notification settings?

Your notification settings allow you to decide whether you get notified by mail, ...

Why do I only see my competitors' ads?

BoatBooker's Marketing Team uses many different advertising features to attract m...

I want my Google ad removed. What do I do?

If you want us to stop advertising you on Google, but would like to continue bein...

I signed up but I can't login. What do I do?

If you can't log in to your BoatBooker account, it could be due to a couple of re...

What should I do if I think someone has logged into my account?

If you think someone else has logged into your account, please contact us immedia...

Someone is misusing my content. Who do I report to?

If you find a listing on BoatBooker using your own original content, you can repo...

How long does BoatBooker retain personal data?

BoatBooker retains personal data as long as your account is active and as long as...

How do I add a widget to my website?

Widgets are a great way of advertising your business, and BoatBooker gives you th...

What is the Angler's Choice Award?

The Angler’s Choice Award is BoatBooker’s way of bringing attention to outstandin...

How do I get the Angler's Choice Award?

Please note that we're currently in the process of updating our requirements for ...

How do I create a listing on BoatBooker?

In order to create a listing on BoatBooker, you need to have an account. To creat...

Can I list multiple boats on one listing?

Each listing on BoatBooker includes detailed information about the charter operat...

I run trips from multiple locations. How do I set my address?

Our system displays listings within a 40-mile radius of the address a customer se...

Is my listing’s address visible on BoatBooker?

Your listing address is one of the most important things for customers. That's wh...

How do I list another boat?

Because each listing on BoatBooker contains detailed information about a particul...

I change my location depending on the season. How do I set up my listing?

If you run your trips from a single location for part of the year and then change...

How do I find and manage my price settings?

You can find information about your prices and manage them accordingly on the Man...

How do I set a custom price for specific days, weeks, or months?

If you want to set a custom price for a season or specific date, such as a holida...

How do I offer a special price for children?

It is not possible to set separate trip rates for children. However, you can incl...

My trip price will increase next season. What do I do?

You have full control over the prices on your listing. We understand that the cos...

My trip price depends on the number of people in the group. How do I set this up?

If your trips are priced per person, then you'll want to set up an additional per...

How do I change the departure time for my trips?

If you need to change the departure time for any of your trips, you can do so at ...

How do I set my trips up?

When setting your trips up, you should create a separate package for each trip th...

Can I add a special offer for the holidays?

If you want to add a special holiday offer, we recommend creating a seasonal trip...

Can I rearrange the order in which my trips appear?

BoatBooker automatically orders the trips on your listing based on individual tri...

How do I delete a trip?

You can delete a trip from your offer at any time by following these steps: Go t...

Can I offer a discount?

If you want to offer a discount to your customers, you can create a Special Offe...

How do I change a trip so it's only available on certain days of the week?

If you only operate on certain days of the week, you can set your trips to reflec...

How do I add photos or videos to my listing?

Adding photos and videos to your listing helps you showcase your unique offer. To...

I did not add a photo to my profile, but one is visible. What do I do?

If you did not add a photo to your profile but you see one, it means that our tea...

How do I edit my listing details?

Keeping your details up to date is important because it provides a good customer ...

How do I adjust the commission?

The commission is the percentage of a trip price you invest in BoatBooker, and it...

How do I update my cancellation policy?

To change your cancellation policy, follow these steps: Go to your Listings . Cli...

How do I edit my listing’s address or map location?

To edit your listing's address or map location, you must enter the correct addres...

How do I set the minimum age policy?

If you want to let your customers know that you welcome children, or if you want ...

How do I report an error on my listing?

If you find a mistake on your listing, such as the wrong price, an outdated photo...

How do I change my business name?

It is essential for the title of your listing to accurately reflect the name of y...

How do I change a locked listing?

If your description, trip description, or first photo is locked, it means that Bo...

Why is the first photo on my listing locked?

If your first photo is locked, it means our team has manually optimized the pictu...

Why is my description locked?

If your description is locked, that means our team has written a unique descripti...

Why are my trips locked?

If your trips are locked that means our team has written a unique description for...

Why did BoatBooker change my listing?

BoatBooker's team of professional writers is committed to making your listing as ...

Why has my listing been suspended?

If you see a note at the top of your listing stating that you're not currently ta...

How do I snooze my listing?

Snoozing your listing is a good option if you are a seasonal guide who doesn't wa...

How do I unpublish my listing?

If you no longer want your listing to appear on BoatBooker, you can always unpubl...

How do I republish my listing?

If your listing has been unpublished, you are always able to republish it. To rep...

Can BoatBooker deactivate my account?

BoatBooker can deactivate your account according to your agreement with our Terms...

Why was my listing deactivated?

If your listing has been deactivated, it's most likely due to one of the followin...

How do I download information about my past bookings?

If you need to download information about your past bookings, such as for a 1099 ...

How do I send my customer a special offer?

Creating an offer allows you to customize a trip for your customer to suit their ...

How do I know if I received a booking request?

When a customer sends a booking request, you'll receive a text message to the pho...

How do I respond to a booking request?

After a customer sends you a booking request, you'll have 24 hours to respond. If...

How much time do I have to respond to a booking request?

When you receive a booking request , you will have 24 hours to accept or decline ...

What happens if I need to decline a booking request?

Sometimes you'll receive a booking request for a date or time slot that you're un...

How do I decline a booking request but offer alternative days/time slots?

If you've received a booking for a time that you're unavailable, or if you need t...

Why was a booking was confirmed without my approval?

A booking may be confirmed without your approval if: It was booked with Instant B...

How do I change the trip departure time?

To change the departure time of your trip, submit a Booking Change Request by fol...

Can I change the date of my trip?

You can request to change the date of your trip by making a Booking Change Reques...

What do I do if a customer wants to change the type of trip?

If a customer wants to change the type of trip they booked with you, you can eith...

What do I do if a customer wants to reschedule their trip?

If a customer wants to reschedule their trip, they can submit a Booking Change Re...

How can I change the price of a pending or confirmed trip?

If you change your trip prices, the changes will only apply to future bookings. ...

Can I add additional fees to a confirmed reservation?

Additional fees can be applied: For amenities that are not marked as "included in...

How do I change my booking as a captain?

If you need to reschedule your trip date, change the departure time, number of gu...

How do I respond to a booking change request as a captain?

Sometimes, after a booking is confirmed, your customer will ask to change some de...

How do I check the status of my booking change request?

You can check the status of your Booking Change Request on the Bookings page ...

What happens with the reservation if the booking change request is withdrawn by the customer?

When a Booking Change Request is withdrawn or rejected, the original details of t...

How do I withdraw my booking change request?

When you withdraw a Booking Change Request, the reservation will remain unchanged...

Can I contact customers after their trip?

If you need to get in touch with a customer after their trip, you can do so at an...

Why was my Instant Message declined?

BoatBooker has several safeguards in place to protect both you and your customers...

How do I contact the customer?

Contacting your customers is an essential part of providing a first-rate service....

How does Instant Messaging work?

Instant Messaging allows customers to contact you through BoatBooker: When they h...

What are Saved Responses and how do I use them?

Saved Responses are template messages you can create and use in your Instant Mess...

What do I do if the customer isn't answering?

If you're trying to get in touch with your customer and they haven't responded vi...

Why are phone numbers masked?

Masked phone numbers allow captains and customers to prepare for fishing trips wh...

What are Quick Replies and how do I use them?

Quick replies are template messages you can create and use in your Instant Messag...

What should I do if a trip was booked with an incorrect price or commission?

If you notice a trip was booked with an incorrect price or commission, you can c...

A customer showed up with more people than expected. What do I do?

You do not have to run trips with more people than specified in the booking confi...

A customer showed up intoxicated. What do I do?

You should never run a trip if you are unsure if it will be safe or not. It's com...

Can I deny someone service based on safety reasons?

You should never run a trip if you are not sure it will be safe. It's completely ...

What Payout Methods are available?

For BoatBooker to transfer the funds of a deposit in the event of a breach of you...

Can I choose my payout currency?

BoatBooker currently processes payments only in US dollars. If you own an account...

How do I add a Payout Method?

Your chosen Payout Methods determine how you'll receive the deposit in the event ...

How do I change the payment methods I accept?

BoatBooker allows you to collect payment from customers in a number of different ...

How do I delete a payout method?

BoatBooker allows you to receive payouts via Bank Account (US Only), PayPal, ACH ...

How do I edit my payout methods?

In order to receive funds earned through BoatBooker, you must select your preferr...

How do I find my payout Information?

On your Payouts dashboard , you can find all information related to the status of...

How do I approve a payout?

When BoatBooker has a payout ready for you, we will create an invoice and send it...

When will I get my payout?

If you have selected your payout method , you'll receive an invoice from BoatBook...

How do I check the status of my Payout?

You can check the status of your pending payouts and find information on paid inv...

How do I give my customer a refund?

If you need to issue a refund to a customer, you are only responsible for refundi...

How do I reimburse a guest for a problem or missing amenity during their trip?

If an issue arises during a trip, or an amenity that was stated in the confirmati...

Do I need to give my customer a refund if they complain?

You do not need to give your customer a refund if they complain about their trip....

How can I check which bookings were made using Online Payments?

To view whether a booking was paid in full via Online Payments or with a deposit,...

What is Online Payments?

Online Payments is a payment option that your customers can use in order to pay t...

How do I know if I’m eligible for Online Payments?

Currently, only captains located and operating in the United States are eligible ...

How do I activate Online Payments?

Online Payment is currently available to US-based captains who are fully verified...

Can I receive bookings using the Online Payment and deposit options?

Adding Online Payments doesn't mean that it automatically becomes the only paymen...

How long does it take for an Online Payment to show up on my account?

After a trip has taken place, the remaining balance of your trip price will be tr...

Can I receive Online Payments to my PayPal account instead of my bank account?

No. The Online Payments feature works only with your bank account. While we allow...

Can BoatBooker cancel my upcoming trips?

BoatBooker rarely cancels upcoming trips without consulting you. The only situati...

Will changing my cancellation policy affect already-booked trips?

When a customer books a trip with you, the cancellation policy at the time of boo...

What does it mean to enforce or waive my cancellation policy?

When a customer cancels a confirmed trip and breaches your cancellation policy, y...

What is BoatBooker's cancellation policy?

When a booking is canceled, the funds taken at the time of booking will be transf...

How do I cancel my trip as a captain?

You may sometimes need to cancel a trip due to bad weather, personal circumstance...

What happens if I need to cancel a reservation?

Bad Weather and Boat Malfunction Cancellations Safety is of the utmost priority ...

I need to cancel a trip due to bad weather. What do I do?

If you need to cancel a trip due to bad weather, then your customer is eligible f...

What happens if I need to cancel due to an unavoidable circumstance or an emergency as a captain?

If you’re no longer able to go on your trip due to circumstances that are unavoid...

How do I cancel if my boat has mechanical issues?

If there's a problem with your boat and you need to cancel, your customer is elig...

What happens if the charter my guest reserved is now unavailable but I am able to arrange a different boat for them?

If the alternative boat is listed on BoatBooker If the alternative boat is listed...

What should I do if a trip was cut short?

Depending on the reason why the trip was cut short, either you or the customer wi...

A trip was rescheduled due to bad weather. What do I do?

In order to protect both your and the customer's interests, it is important for B...

What happens if my customer cancels?

If a customer requests to cancel their reservation, we will process the request a...

What happens if my customer cancels because of an emergency or unavoidable circumstances?

If your guest's booking is covered by our extenuating circumstances policy , they...

A customer did not show up for their trip. What do I do?

If a customer hasn't shown up for their trip, make sure to contact them and conta...

How do I update my calendar?

Updating your calendar lets customers see and book the dates that you are availab...

How do I update multiple calendars at once?

If you have more than one listing, you can update calendars for all of them at on...

How do I set my seasonality so that trips are only available at a certain time of year?

If you are a seasonal guide and only operate during a certain time of year, you s...

How do I report an error on my calendar?

If you're experiencing issues with your calendar, please contact us , and we'll b...

My booking was canceled. Is the date still open for customers to book?

If a customer was responsible for canceling a booking with you, the date or trip ...

How do I add a note to my calendar?

Adding private notes to your calendar help provide reminders and tips concerning ...

How do I block a half day using the calendar?

In order to block off a morning or afternoon on the calendar, follow these steps:...

How do I update the calendar for shared trips?

If you have a shared trip available, but someone has already taken one or more of...

How do I add my bookings to other online calendars?

Adding individual bookings manually If you use Google Calendar to manage your dat...

Why can't I make a day available?

Sometimes, you may encounter difficulties when attempting to make a specific day ...

How do I access and edit my availability settings?

The Availability section of your listing allows you to manage your Instant Book s...

What are the benefits of Instant Book for boat owners?

Instant Book is a feature that allows customers to instantly book a trip with you...

How do I turn Instant Book on or off?

Instant Book allows customers to instantly book a trip with you. All boat owners ...

What happens if I cancel an Instant Book reservation?

If you have enabled Instant Book on your listing, you are expected to keep your c...

How do I import my online calendar to my BoatBooker calendar?

When you import an online calendar to BoatBooker, our system will automatically s...

How do I find my Google Calendar link?

There’s now an easier and better way to connect your BoatBooker & Google ca...

How do I find my Apple Calendar link?

You need a public address in iCal format to import a calendar to BoatBooker. Foll...

How can I export my BoatBooker calendar?

BoatBooker allows you to export your calendar as an iCal link so that you can aut...

How do I link my BoatBooker calendars?

If you have one boat but manage multiple listings in different locations or if yo...

How do I sync my BoatBooker Calendar with my Google Calendar?

If you use Google Calendar on your phone or your website, it is possible to conne...

What is verification and how can I get verified?

Being verified means that our Compliance Team has checked your documentation, and...

How do I edit and verify my phone number?

To verify your phone number, follow these steps: Go to your Profile . Scroll down...

Is providing identification to BoatBooker secure?

Providing identification to BoatBooker is completely secure. BoatBooker uses Hype...

How does being verified influence my listing?

When you verify your profile by sending us your credentials (Captain's License, L...

How do I join BoatBooker as a company and manage company info on an account?

If you are a boat owner who works with several captains, simply select the Operat...

How can I report a captain who is not verified?

If you have a reasonable suspicion that a captain listed on BoatBooker is not lic...

Why do I have to verify?

Verification is necessary because BoatBooker only works with legitimate operators...

How does being verified affect my listing?

When you verify your profile by sending us your credentials, your listing becomes...

Verification of your Stripe Connected Account

Why do we ask for your Tax ID number? BoatBooker processes online payments thro...

Why does BoatBooker require business information from guides?

At BoatBooker, we strive to create a safe and secure marketplace for both custome...

Do I need to update my documents every year?

You only need to update your documentation on BoatBooker when you renew a documen...

I received an email telling me that I am missing a document but I already sent it. What should I do?

If you received an email telling you that you need to submit a document, but you ...

I was asked to renew only some of my documents, not all. Why?

In order to make sure that we only work with licensed captains, we use publicly a...

I can't upload my documents. Can I send them some other way?

In the event that you’re having difficulty uploading your documents, you can emai...

Why do I have to re-upload my documents if I was already verified?

When your documents expire, you are no longer fully verified. As circumstances an...

I don't have all my documents currently, can I upload them later? Will my listing be visible?

To make your listing visible on BoatBooker, you need to submit a Photo ID and Cap...

I have multiple listings/boats/captains. Do I have to upload documents for all of them?

Sometimes, you may offer trips from different locations, own different boats, or ...

I don't need one of the documents you are asking for, can I still get verified?

If we’ve asked you for a specific document, but it’s not required in your state/c...

I've uploaded all my documents but I still see "Pending" on my verification status. Why is this?

If you see"Pending" as your verification status, it means that our Verification t...

How do I upload my verification documents?

In order to be verified on BoatBooker, you’ll need to upload your credentials . T...

What documents do I need to provide to be listed on BoatBooker?

In order to become verified on BoatBooker, you'll need to provide the following d...

Can I join BoatBooker as a booking agent?

BoatBooker only works with operators and captains. We do not currently work with ...

I'm concerned about privacy. Do you sell the data of your users to third parties?

BoatBooker requires valid documentation in order to make sure that only legitimat...

How do I get tipped through BoatBooker?

Tipping is an important part of all service industries, and charter fishing is no...

What is the Best Price Guarantee?

BoatBooker's Best Price Guarantee ensures that every trip advertised on our websi...

My badge says Basic check, what do I have to do to get an Enhanced check (fully verified)?

After your documents have been checked by our team, your listing will be awarded ...

Why is my verification badge not visible anymore?

You can lose your "Enhanced Check” verification badge if your documents expire. ...

How do reviews work?

Reviews are a great way to attract more customers. After any trip booked through ...

How do star ratings work?

In addition to leaving a written review, customers can give captains a star ratin...

How do I invite my own customers to leave a review?

Reviews are an important way for you to build up credibility. That's why BoatBook...

Can I copy my reviews from Facebook to my listing?

It is not currently possible to copy Facebook reviews to your BoatBooker profile....

Can I move a review from one listing to another?

While it's not currently possible to move reviews from one listing to another, yo...

How long do I have to respond to a review after it has been posted?

Once a customer leaves a review you have 30 days to reply to it, should you wish....

Can I delete or respond to a review I disagree with?

You can reply to every review on your listing, but you cannot delete them. It's o...

Why did I get a review stating that the trip was canceled?

If you had to cancel a trip and BoatBooker determined that it could have been avo...

Can I edit a review reply that I wrote?

You can edit a review reply up to 30 days after the review is posted. After 30 da...

What is the Opportunity Center?

BoatBooker has introduced a groundbreaking feature to empower partners to enhance...

What are the "Just listed" and "Just added to our fleet" badges?

Introducing the Badges: Enhanced Visibility and Ranking Boost When you publish yo...

Boat Owners

Find out how to list your business on FishingBooker, get customers, and more.

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Popular Articles

How do I list my business?

What happens once my listing becomes visible on BoatBooker?

What should I include in my description?

How does BoatBooker work with me?

What is the cost of listing on BoatBooker?

What is the commission?

How does ranking work?

How do I report discrimination to BoatBooker?

What are some safety tips I can follow?

What is the realization rate?

What is the reliability score?

How does the Best Price Guarantee apply to my listing?

How will BoatBooker bring me bookings?

How will I know if I get a booking?

How many listings do you have in my area?

What commission do Boat Owners give in my area?

I accidentally signed up as a customer. Can I change my profile?

Can I merge two or more accounts?

I am the new owner of a boat listed on BoatBooker. How do I take control?

How do I deactivate my account as a Boat Owner?

What does it mean if my account has been disabled?

How do I update my Profile?

How do I contact support as a captain?

How does BoatBooker communicate with me about my listing?

How do I change my default email address?

Can I add multiple phone numbers to my account?

Can I add multiple email addresses?

Who do I report to if I have a suggestion?

How do I change my preferred language?

How do I add team members to my listing?

📢 Acerca de la Asistencia desde nuestra aplicación

What is a ticket?

How do I manage my notification settings?

Why do I only see my competitors' ads?

I want my Google ad removed. What do I do?

I signed up but I can't login. What do I do?

What should I do if I think someone has logged into my account?

Someone is misusing my content. Who do I report to?

How long does BoatBooker retain personal data?

How do I add a widget to my website?

What is the Angler's Choice Award?

How do I get the Angler's Choice Award?

How do I create a listing on BoatBooker?

Can I list multiple boats on one listing?

I run trips from multiple locations. How do I set my address?

Is my listing’s address visible on BoatBooker?

How do I list another boat?

I change my location depending on the season. How do I set up my listing?

How do I find and manage my price settings?

How do I set a custom price for specific days, weeks, or months?

How do I offer a special price for children?

My trip price will increase next season. What do I do?

My trip price depends on the number of people in the group. How do I set this up?

How do I change the departure time for my trips?

How do I set my trips up?

Can I add a special offer for the holidays?

Can I rearrange the order in which my trips appear?

How do I delete a trip?

Can I offer a discount?

How do I change a trip so it's only available on certain days of the week?

How do I add photos or videos to my listing?

I did not add a photo to my profile, but one is visible. What do I do?

How do I edit my listing details?

How do I adjust the commission?

How do I update my cancellation policy?

How do I edit my listing’s address or map location?

How do I set the minimum age policy?

How do I report an error on my listing?

How do I change my business name?

How do I change a locked listing?

Why is the first photo on my listing locked?

Why is my description locked?

Why are my trips locked?

Why did BoatBooker change my listing?

Why has my listing been suspended?

How do I snooze my listing?