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How do I save a charter I like?
If you find a charter you like but aren't ready to book just yet, you can save it...
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How do I use search filters?
Search filters allow you to find the perfect charter for your next trip. You can ...
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How do I book a trip?
Booking a trip on BoatBooker is easy. First, you can find a charter that suits yo...
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What happens if my reservation request is declined or expires?
If your reservation request is declined by the boat owner or expires, meaning the...
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How long do I have to wait for the captain to reply to my booking request?
Some boat owners prefer to approve booking requests manually to ensure they have ...
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Does my trip include drinks and snacks?
Some boat owners provide drinks, snacks, and even lunch on their trips. You can s...
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What is Instant Book?
Instant Book is a feature that allows trips to be confirmed automatically without...
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What is pre-approval?
If you've enquired about a certain trip or date, owners can send a pre-approval t...
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How does BoatBooker enforce the Best Price Guarantee?
In line with BoatBooker's Best Price Guarantee, if you find the exact same trip w...
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How does BoatBooker work?
Interested in booking a trip? Here’s how we work: BoatBooker is an online marketp...
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What is a Special Offer?
Boat owners are able to offer you customized fishing trips to suit your needs. Th...
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What is the Best Price Guarantee?
BoatBooker's Best Price Guarantee ensures that every trip advertised on our websi...
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How do I contact Customer Support as a customer?
To get in touch with BoatBooker's Support Team, visit our Contact page. Select th...
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Are food and drinks included in the price?
You can see if food and drinks are included in the price of your trip on the list...
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What do I do if I can't see my booking?
If you're logged into your BoatBooker account and can't find your booking details...
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Can I bring alcohol on my trip?
Every captain can choose their own policy regarding alcoholic drinks on board. To...
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Is there parking available?
Parking availability depends on where you meet your captain to go fishing. You'll...
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What happens if we have bad weather?
If your captain decides the weather conditions are unsafe, you can reschedule you...
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Where do I meet the captain?
You can find out where to meet the captain on the charter listing page. The exact...
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How much should I tip?
Gratuity is customary on Boat trips, especially in the United States. The ind...
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How far out will we go?
How far out you'll go on your trip depends on the type of activity you booked and...
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Is fuel included in the price?
You can see if the Boat Owner includes or excludes fuel in the tip price by scrol...
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Is the boat pet friendly?
It's up to the individual boat owner to allow pets on board. Check the policies s...
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Is there a toilet on board?
You can see if the boat has some type of onboard bathroom on the listing page. Sc...
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What is the departure time?
To check the departure time for a trip you are interested in, look at the text un...
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What's the minimum age for children on the boat?
Every Boat Owner is allowed to set their own policy when it comes to children on ...
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How do I see where the boat is located?
Every charter's address is included on the listing page. The address is shown jus...
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What happens if I violate the cancellation policy?
If you cancel a reservation and violate the cancellation policy or don't show up ...
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How many times can I request to change my booking?
You can place a Booking Change Request as many times as you want. Keep track of...
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What happens with the reservation if the booking change request is withdrawn by the boat owner?
When a Booking Change Request is withdrawn or declined, it means that any propose...
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What happens with the reservation if the Booking Change Request is declined?
If your Booking Change Request is declined, your booking status will differ depen...
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How do I withdraw my booking change request?
When you withdraw a Booking Change Request, your reservation will remain unchange...
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When will I receive a response to my booking change request?
Once you place a Booking Change Request, you will receive a response within 48 ho...
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How do I check the status of my booking change request?
You can check the status of your Booking Change Request on the Bookings page of y...
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What happens if the boat I booked is unavailable, but the Captain offered me a different one?
If the boat owner proposes an alternative boat different from the one you initial...
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Can I change the number of people in my reservation?
Boat owners usually don't mind when customers change the number of people on a tr...
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How do I respond to a booking change request as a customer?
Sometimes, after a booking is confirmed, your captain will ask to change some det...
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What do I do if I can't see my booking?
If you're logged into your BoatBooker account and can't find your booking details...
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How do I contact the boat owner?
Feel free to reach out to the boat owner at any stage of your journey – whether i...
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What do I do if I can't get in touch with the captain?
To get in touch with your captain once you have a confirmed booking, you may use ...
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How do I contact Customer Support as a customer?
To get in touch with BoatBooker's Support Team, visit our Contact page. Select th...
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What do I do if I can't see my booking?
If you're logged into your BoatBooker account and can't find your booking details...
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What should I do if the trip I booked doesn't meet my expectations?
If the trip you booked doesn't meet your expectations, or you think there are ame...
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I forgot something on the boat. What do I do?
If you left something behind on the boat, contact the boat owner . If you are tra...
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How do I pay the remaining balance for my trip?
You can book a trip either paying in full, or by paying a deposit. If you booked ...
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Is there a booking fee?
BoatBooker does not charge booking fees or administrative fees to the charter ope...
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When am I charged for the reservation?
When you submit a reservation request, FishingBooker collects your payment detail...
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I have a Groupon discount. How do I use it?
BoatBooker does not accept Groupon or other discount vouchers.
If you have a Grou...
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Is there a military discount?
Some boat owners offer a military discount for active duty service members, veter...
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Is there an additional credit card fee?
There is no additional credit card fee when you pay the deposit for your trip thr...
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What is the deposit?
A trip deposit is a money paid in advance to guarantee your reservation. When boo...
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What happens if I violate the cancellation policy?
If you cancel a reservation and violate the cancellation policy or don't show up ...
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How do I manage my payment methods as a customer?
To manage payment methods on your BoatBooker profile, follow these steps: Go to y...
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What payment methods can I use to book a trip?
To book a charter on BoatBooker you need to pay a deposit online. BoatBooker curr...
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What currencies does BoatBooker accept?
BoatBooker processes all transactions in US Dollars. If you own an account with a...
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What currencies does the captain accept?
It's up to the captain to decide which currency they accept. If you're paying the...
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How can I see if I can pay in full online?
You'll be able to see if a captain offers Online Payments when you reach the chec...
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What is the Pay in Full option?
You can pay the full amount of your trip online when booking a trip if the partne...
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What happens if I violate the cancellation policy?
If you cancel a reservation and violate the cancellation policy or don't show up ...
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Why were my funds put on hold when I requested to book a trip?
When requesting to book a trip on BoatBooker, you are asked to submit your paymen...
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Why is there a charge on my card if my request was declined?
Your payment may be temporarily authorized when you request a reservation. On som...
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What should I do if the captain asked me for more money than what was stated in my confirmation?
If you book a trip on BoatBooker with the deposit option, part of the payment is ...
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Do I have to pay if my reservation request isn't accepted by the charter operator?
If your reservation request isn’t accepted by the boat owner or expires without a...
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What is the cancellation policy for my booking?
Boat Owners set their own cancellation policies that determine the circumstances ...
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What is the Best Price Guarantee?
BoatBooker's Best Price Guarantee ensures that every trip advertised on our websi...
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How do I file a best price guarantee claim?
If you've found the same trip with the same operator cheaper elsewhere online wit...
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How do I cancel my trip as a customer?
If you need to cancel your trip for any reason, you can do so any time before you...
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What happens if I violate the cancellation policy?
If you cancel a reservation and violate the cancellation policy or don't show up ...
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What happens if I need to cancel because of an emergency or unavoidable circumstances?
You can cancel your booking at any time before your trip. Every cancellation requ...
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Can I cancel a reservation I made accidentally?
There are two ways to cancel a reservation you made by accident, depending on whe...
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What do I do if my trip was canceled due to bad weather?
If your captain decides the weather conditions are unsafe, you can reschedule you...
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What happens if the owner cancels my reservation?
If the owner is responsible for the cancellation of your trip, you will receive a...
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What happens if the captain doesn't show up for my trip?
In the unlikely event that the captain doesn't show up for your trip, BoatBooker ...
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I used my credit for a trip that was canceled. Can I use my credit for a future trip?
If your trip was canceled due to one of the following reasons, you'll be able to ...
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How can I use my credit?
If you've received credit from BoatBooker, you can use it towards your next booki...
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My trip was canceled, but I still don't see a refund on my statement.
If your captain was responsible for canceling your trip, or if you canceled in ac...
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Do I get a full refund if I cancel?
If you cancel your reservation, a deposit refund is determined by the cancellatio...
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When will I receive a refund?
Once BoatBooker issues your refund, it should take 5–7 business days for the fund...
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My card was stolen, how do I get my refund?
If your trip was canceled and the refund has been issued to a stolen or lost card...
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Can I hide my name on the review?
If you wish to hide your name partially or completely on a review you left on Boa...
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Who can leave a review on BoatBooker?
Anyone who has been out on a trip with a captain listed on BoatBooker can leave a...
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Can I leave a review if my trip was canceled?
If your fishing trip was canceled, you will not have the option to leave a review...
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How can I leave and edit reviews on BoatBooker?
Reviews help anglers decide which charter and which specific trip to book. That's...
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How do I verify my phone number?
To verify your phone number on your FishingBooker profile, follow these steps: Go...
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How do I reset my password?
Please do not create a new account if you forgot your password or want to change ...
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How do I deactivate or delete my account as a customer?
If you're a customer and want to deactivate or delete your BoatBooker account, yo...
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How do I change my email address as a customer?
Please do not create a new account if you want to use a different email address. ...
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How does BoatBooker use my phone number?
To place a reservation you’ll have to provide a valid phone number during the che...
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